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Training Tips for Ships

Embracing Digital Transformation

USCG mandates electronic submission of maritime training records.

By Heather Combs, CEO, Ripple Operations

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This evolution, driven by both technological advancements and shifting regulatory landscapes, calls for bold leadership and fresh perspectives to navigate uncharted waters. It seems many of us in the industry are not having an easy time making the leap, but there is nothing like a mandate to kickstart the process. The U.S. Coast Guard’s (USCG) recent mandate for electronic submission of course completion data for Coast Guard-approved training programs, effective January 2027, is a clear example of this shift. While this regulation is rooted in improving efficiency, it also signals a broader imperative: the message is clear, the time to embrace digital-first solutions is now.

Preparing for the Digital Future of Mariner Training

Starting January 17, 2027, training providers must electronically submit course completion records for Merchant Mariner Credential (MMC) courses within five business days of a mariner completing the course. This transition isn’t just about meeting a new requirement—it’s about rethinking how we approach training, compliance, and operational efficiency in our industry.

On a practical level, this mandate reduces paperwork, accelerates credentialing, and improves data accuracy. But beyond the immediate benefits, it’s an opportunity for training providers to modernize their systems and processes, laying the groundwork for long-term innovation. Establishing a Homeport account and aligning internal systems with the USCG’s requirements are necessary first steps.

The full mandate can be found here: USCG Maritime Commons Article.

Why This Matters—From a Newcomer’s Lens

Coming into maritime with a background in technology, it appears that the industry is grappling with balancing its rich heritage with the need for modernization. Regulations like the USCG’s electronic submission mandate represent more than compliance; they’re a call to action for the industry to accelerate its digital transformation.

When I look at this mandate, I see parallels to changes in other industries. For instance, in the media industry, the shift from print to digital wasn’t just about changing formats—it redefined how content was created, consumed, and monetized. Similarly, in tech, adapting to change isn’t just necessary; it’s the foundation of competitive advantage. I know that for many, this shift might feel daunting—especially for an industry rooted in tradition. But having led teams through similar transitions, I can confidently say that the rewards far outweigh the initial hurdles. Training providers who embrace this transition with a strategic, forward-thinking mindset will find themselves better positioned to deliver value not only to mariners but to the broader maritime ecosystem.

Beyond Compliance: A Vision for Digital Innovation

Digital transformation in maritime isn’t limited to regulatory compliance. From autonomous vessels to AI-driven maintenance, the industry is brimming with possibilities. For training providers, adopting Learning Management Systems (LMS), online training platforms, and data analytics tools can elevate training quality, optimize operations, and align with evolving workforce needs.

In my journey as a leader, I’ve witnessed how embracing change can empower teams and set organizations up for success. This mandate is an opportunity to do just that: to lead with purpose, leverage technology, and create a future where maritime training is not just a regulatory checkbox but a strategic advantage.

Looking Ahead

The USCG’s electronic submission mandate is a milestone in modernizing maritime credentialing, but it’s also a reminder of the industry’s shared responsibility to innovate. As we adapt to these changes, training providers can play a pivotal role in enhancing safety, professionalism, and efficiency.

At Ripple Operations, we are committed to helping our clients navigate this transformation. Together, we can embrace the digital-first mindset required to lead in a rapidly evolving industry.

Let’s get after it—and as always, sail safely!

Heather Combs

About the Author

Heather Combs is the newly appointed CEO of Ripple Operations and AdonisHR. She is a Global Executive, highly successful in fueling revenue growth through strategic alignment of product development with go-to-market strategy, business development, sales, marketing, and operational functions across diverse industries.

Watch “Building a Crew Success Platform” with Ripple CEO Heather Combs on Maritime Reporter TV:
January 2025